Customer Protection
Refund & Cancellation
Updated for Rooftop kitchan & Cafe • 6 November 2026
Official Policy Statement
At Rooftop kitchan & Cafe, customer satisfaction is our top priority. We strive to prepare and deliver delicious food. Review our cancellation and refund parameters below.
01
Order Cancellations
Because items are prepared fresh to order, cancellations must be requested within 5 minutes of placing your order by contacting store support.
02
Refund & Replacement Conditions
We provide prompt replacements or refunds if:
- An incorrect item was delivered in your order.
- An ordered item was missing from your delivery package.
- Food items arrived damaged or unhygienic.
03
How to File a Support Issue
Please contact us immediately via Phone or WhatsApp with your Order ID and photo of the issue so our team can resolve it instantly.
Digitally published & verified by Rooftop kitchan & Cafe
EatPe Compliance Protocol
Immediate Order Assistance
Phone Support
+91 8700583913
WhatsApp Support
+91 8700583913
Location
1141 B Greenfield colony, Sector 43, Faridabad, Haryana - 121010 (nearby Hotel Green Vegas)